Refund policy

Welcome to DreamyHarbor.store. We want every customer to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and exchanges are accepted.

By placing an order through DreamyHarbor.store, you agree to the terms outlined below.

1. Our 30-Day Return Guarantee

We proudly offer a 30-day free return policy on all eligible products.

You may request a return within 30 calendar days after your order has been delivered.

To qualify for a return, the item should:

  • Be returned within 30 days of delivery.

  • Be unused or only minimally used.

  • Be in its original condition.

  • Include all original accessories, manuals, and packaging whenever possible.

  • Not show signs of intentional damage or misuse.

2. Free Return Shipping

Unlike many online retailers, DreamyHarbor offers free return shipping for approved returns.

Once your return request has been approved, our support team will provide detailed return instructions, including a prepaid shipping label when applicable.

Please do not send items back before receiving authorization from our customer support team.

Unauthorized returns may delay processing.

3. How to Request a Return

To start a return:

Email: support@DreamyHarbor.store

Please include:

  • Full name

  • Order number

  • Email used for purchase

  • Product name

  • Reason for return

  • Photos (if item is damaged or defective)

Our support specialists typically respond within 24 business hours.

4. Damaged or Defective Products

If your order arrives:

  • Broken

  • Cracked

  • Defective

  • Incorrect

  • Missing parts

  • Manufacturing damaged

Please contact us within 7 days after delivery.

Include several clear photos showing:

  • The product

  • The packaging

  • Shipping label

  • The damaged area

After verification, we may provide:

  • A free replacement

  • A full refund

  • A partial refund

  • Store credit

depending on the specific situation.

5. Incorrect Items

If you receive an item different from what you ordered, please contact us immediately.

After verification, we will send the correct item at no additional cost or provide another suitable solution.

6. Exchanges

If you would like another style, color, or design, we are happy to help whenever inventory is available.

Exchange requests should be submitted within the 30-day return window.

7. Refund Processing

Once your returned package has been received and inspected, you will receive an email notification.

Approved refunds are issued to your original payment method.

Typical processing times:

  • Inspection: 1–3 business days

  • Refund approval: 1 business day

  • Bank/card processing: 3–10 business days

Processing times vary depending on your payment provider.

8. Non-Returnable Items

For hygiene and safety reasons, some products cannot be returned once opened or used where prohibited